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Client Support Technician Position Review

Client Support Technician Position Review

Jun 9, 2025

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MITS 2025 & BES Industry Day Recap

May 23, 2025

This week, two members of our Sales team—Geronimo Moreno and Hope Skibitsky—traveled to Montgomery, Alabama to attend two of the most impactful events in the DoD IT calendar: the AFCEA Montgomery IT Summit (MITS) and the BES Industry Day. These gatherings aren't just another stop on the federal conference circuit—they're where acquisition, technology, and mission priorities converge.And this year, there was one unmistakable throughline: AI is no longer an emerging concept—it’s operational.Generative AI and the Future of ContractingOne of the most compelling sessions came from Lt. Connor Bright, who shared how his acquisition team is actively integrating Generative AI into the contract award process.Traditionally, much of contracting involves reviewing repetitive documentation, formatting proposals, and conducting compliance checks—tasks that are necessary but often time-consuming. By using GenAI tools to automate these low-complexity, high-frequency actions, his team is reclaiming hours each week. That saved time is now redirected toward more strategic efforts: refining acquisition strategies, engaging stakeholders earlier, and ultimately delivering capability faster.This is a powerful signal for anyone in the GovCon space. If you’re preparing proposals, managing task orders, or leading delivery teams, now’s the time to ask: How could AI streamline your internal processes—without sacrificing accuracy or compliance?BES Industry Day: Listening Before LeadingAt PEO BES Industry Day, we heard from program leaders who weren’t just outlining requirements—they were encouraging dialogue. The discussions focused on clarity, collaboration, and shared accountability between government and industry.For small and mid-sized businesses, this kind of transparency is critical. It helps level the playing field and gives companies the insight they need to build realistic, compliant, and competitive solutions. BES leadership emphasized early engagement, giving attendees a clearer sense of what’s coming, what matters most, and where innovation is most needed.Local Momentum, National ImpactRounding out the trip, we had the opportunity to attend a Montgomery Chamber of Commerce event that highlighted the vital role local small businesses play in the federal ecosystem. These businesses aren’t just subcontractors—they’re creators, integrators, and sometimes the very first adopters of tools and talent that scale across larger programs.The event served as a reminder that innovation doesn’t just come from big firms or national labs—it often starts with a team of ten in a small shop doing focused, mission-critical work that grows into something much bigger.Final ThoughtsEvents like MITS and BES Industry Day are more than just an opportunity to network—they’re a temperature check on what’s happening right now across the defense IT and acquisition community. And this year, the message was loud and clear:AI is becoming embedded in acquisition strategyGovernment leaders are asking the right questions—and open to real answersSmall businesses have a bigger seat at the table than ever beforeIf you missed the event, don’t worry—we put together a quick video recap where Geronimo shares highlights and reflections straight from Montgomery. Whether you're leading proposals or managing delivery, there's something in it for you.

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Workforce Development

Network Infrastructure Technician Position Review

May 22, 2025

Some jobs build resumes. Others build missions. And sometimes, they do both.If you're considering a career as a Network Infrastructure Technician, especially in support of defense and government operations, you're stepping into a role that directly impacts national security, digital resilience, and real-time mission success.This overview walks through what the job entails, who it's for, and what kind of technical and personal strengths lead to success in the role—so you can determine if it's the right fit for you.Where Mission Meets InfrastructureOne of the most compelling opportunities in this role involves supporting the ongoing transformation of Tyndall Air Force Base—an initiative known as the “Base of the Future.” After the devastation of Hurricane Michael in 2018, Tyndall has become a testbed for innovation, resilience, and modern military infrastructure.As a technician working on that base, you're not just maintaining network cables and configuring firewalls. You're part of a multi-layered effort to rebuild and rethink how military networks function in a rapidly evolving cyber landscape.What You’ll Be DoingThis role is highly tactical and hands-on. Your core responsibility is delivering Network Installation and Maintenance Services within a high-visibility, high-stakes environment.That includes:Installing and maintaining physical and virtual infrastructureManaging Cisco-based networking environments and routing protocolsImplementing cybersecurity best practices, including threat monitoringCommunicating with both technical and non-technical stakeholdersDesigning secure, scalable routing schemas that meet DoD standardsIf you enjoy being the person others rely on to get the tech right the first time, this is the kind of environment where your skillset will be fully engaged.Qualifications That Set You Up for SuccessThis isn’t an entry-level role, and the expectations reflect that. Here's what you'll need before walking into day one:Active Secret Security Clearance3+ years of experience as a Network TechnicianOne of the following DoD 8570 IAT-II (or higher) certifications:Cisco Certified Network Associate–Security (CCNA-Security)CompTIA Security+CompTIA CySA+GIAC Security Essentials (GSEC)Certified Network Defender (CND)Strong familiarity with Cisco IOS, BGP, EIGRP, OSPF, and tools like Cisco DNA CenterExperience working with fiber and copper installationsA high school diploma or equivalentWhat Kind of Person Excels Here?Technical ability is essential—but it’s not enough. The technicians who stand out bring a mix of agility, integrity, and sharp critical thinking to their work. If you:Take ownership of your work without needing constant oversightCommunicate clearly under pressureUnderstand the stakes of securing sensitive infrastructureThrive in environments where fast, smart decisions matter…then this is a job where you can have real impact.Why Timing MattersThis particular opportunity is unique because it comes with a tight deadline. With only a few months left on the current contract, there’s an immediate need for professionals who can make a strong final push to complete the mission.A retention bonus is available to those who stay through the end, and completing this role successfully may open doors to future opportunities through other programs or partnerships.Final ThoughtA job title doesn’t always tell the full story. If you're looking for a position where your technical skills contribute to something larger than a task list—where you support national priorities, strengthen cyber infrastructure, and help shape the future of military technology—this may be the right next step.Ready to apply?We're currently hiring for this position at Tyndall Air Force Base in Panama City, FL. Apply now!

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