There’s a moment in every IT or cybersecurity career where the question shifts from “What can I fix?” to “What can I lead?”

For Cyber Support Specialists at Level III, that’s not a future goal—it’s the job. This role goes beyond troubleshooting. It’s about leading a small team, resolving complex issues, and managing internal projects that directly support secure mission-aligned operations. Based in downtown San Antonio, it sits at the center of a high-tempo environment where innovation, accountability, and teamwork drive every decision.

What the Role Actually Involves

Let’s break it down. A Cyber Support Specialist III:

Leads a team of three, serving as the senior technician responsible for support operations
Coordinates internal IT projects, ensuring deadlines and standards are met
Manages end-user device troubleshooting and assists users via chat, email, and messenger platforms
Implements solutions that improve the overall efficiency of IT support operations
Aligns technical work with broader mission objectives, contributing to secure, stable, and scalable systems

The role isn’t isolated to incident response—it includes driving continuous improvement within the support ecosystem and mentoring junior staff.

The Qualifications That Set You Up for Success

Cyber Support Specialists at this level are expected to bring a blend of experience, certifications, and leadership capabilities to the table.

Typical qualifications include:

DoD 8570 Level II certification (such as Security+ CE, CySA+, or equivalent)
Strong background in device troubleshooting and end-to-end support services
Experience leading or mentoring a technical team
Proven ability to coordinate across departments or manage internal projects
A mindset focused on both mission and user experience

Most importantly, successful candidates thrive in a high-tempo, collaborative environment and see each support interaction as part of a larger security mission.

More Than a Support Role—It’s a Leadership Position

This position isn’t about hovering in the background; it’s about helping shape the support landscape. Cyber Support Specialists Level III don’t just put out fires—they design better workflows, set the tone for team operations, and build bridges between technical teams and mission leadership.

That blend of technical depth + leadership mindset is what makes this position such a powerful career step—especially for those transitioning from the military or looking to grow beyond traditional IT roles.

Operational Depth, Not Just Uptime

Every secure mission begins with a stable foundation, and support professionals are often that foundation. In this role, you’re not just maintaining systems—you’re helping to secure the future of national defense.

Whether you’re already in cybersecurity and looking for more leadership opportunities, or you're exploring what’s next after a military tech role, understanding the demands and opportunities of a Cyber Support Specialist Level III position is key.

This role proves that IT support isn’t entry-level—it’s mission-critical.

Think you got what it takes? Apply here.

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Cyber Support Specialist III Position Review

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